Your Service Outsourcing Partner
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True Nationwide Support
CSA is a nationwide strategic support services delivery partner to high tech equipment manufacturers and their customers. Our solutions provide our clients with a significant reduction in service delivery cost without compromising service quality.
- We provide customized service solutions to complement your existing support workforce capabilities or complete service operations solutions.
- We operate on state-of-the-art call management, logistics, and reporting systems.
- We put into practice proven training, quality systems and efficient workflow processes
There when you need us
CSA's on-demand variable cost model allows you to utilize our services when you need them. This can benefit your organization by:
- Lowering cost during slow workload periods.
- Providing additional resources during peak workload periods.
- Providing backup resources when your resources are unavailable due to training, vacation, illness or disability.
- Providing you with an expanded geographical service coverage footprint.
- Helping improve your service agreement compliance and customer satisfaction.